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1)
ABOUT ORDERING
1.What is the guarantee on purchases?
We GUARANTEE that we are committed to providing our customers with
the
highest possible quality product at the BEST RESONABLE PRICE. We
GUARANTEE
that your paintings will be exceptional!
2.Can paintings be reproduced in sizes other than the size that is
listed?
Yes, we paint to the order and could do any design for you. If you
could not
find the size you want on our website, please let us know the image
and the
size you need, and we would be happy to quote you a price.
3.How do I order?
It's easy to order at Art2home, if this is your first time buying an
oil painting,
or if you are sending a painting as gift to someone! As you browse
our
product pages, click the "Add to Cart." link. When you’ve done
shopping,
review the items in your shopping cart, make any necessary changes,
and
complete the ordering process. We accept on-line payment via Paypal,
to our account at payment@arts2home.com; and
bank transfer.
4.How can I pay? Is it safe to use my Credit Card?
All prices on our site are listed in U.S. dollars. We accept payment
by
Paypal, and bank transfer. All orders are confirmed within 24 hours
of receipt.
YES, it is definitely safe to use your credit card!
Art2home uses a secured server to protect all information
that is transferred electronically. Our secure server software is
the industry
standard and among the best software available today. For secure
E-Commerce transactions, it encrypts all of your personal
information
including credit card numbers, name and address so that it cannot be
read
as the information travels over the internet. We have a safe
shopping guarantee. We will not sell or transfer any customer's
personal information to third parties.
5.How long will it take until I receive my paintings?
All paintings are hand-painted by our skilled artists and normally
delivery
period is about 12-15 working days from the date we receive your
payment.
Once the order is ready, our customer service will send you images
to confirm.
When we have your confirmation to ship, we will arrange to ship them
by
Express which only takes 2-3 working days.
6.How do I check the Status of my Order?
Paintings will be ready approximately 12-15 working days from the
date we
receive your payment. Please check your order confirmation email to
see the
approximate scheduled completion date, or simply go back to our site
and
track your order status by entering your order number which has been
advised
in your order confirmation e-mail, our customer service will keep
you informed and let you know the progress as the delivery period
gets closer.
7.Do you have minimum order quantity for Gallery wrap paintings? How
do you ship them?
There is no minimum order quantity, and we will ship them by
TNT/UPS to you if the volume is less than 1 CBM, for over 1 CMB
(Height (m) x Width(m) x high (m) ), we would suggest to have them
shipped by sea which may take 18-25 sailing days.
8.If I order a painting from you, could you stretch it for me?
Yes, we could stretch for you and make it Gallery wrap which you
could hang it on the wall directly. But as the shipping cost is
quite high to have it shipped from China to you, we suggest you have
painting stretched in your local shop if the size of the painting
you order is bigger than 24x36inch or you order more than 1 painting
in a big size at a time.
9.I've never bought art/anything on the Internet before, how do I
know I can trust you?
We supply oil paintings and ship them all over the world for many
years. Every sale is handled individually and is backed up by the
very best in customer service. We accept Paypal and will confirm
every step of the way with you so you know exactly how much you are
paying, when your art is shipped and when you can expect delivery.
We have hundreds of happy customers and we want you to join their
number, see what our other customers’ said about ordering from us.
10.What if I do not feel comfortable ordering over the internet?
We encourage our customers to place their orders over the internet
using our secured on-line ordering system. If you prefer not to use
our on-line charging option, not a problem at all. We also accept
bank transfer.
2)
ABOUT SHIPPING
1.Do you ship internationally?
Yes, we can ship to any destination in the world absolutely.
2.Can I ship to a different location other than my billing
address?
Yes, No problem. Once you place an order from our shopping cart, you
could
fill in your billing address and shipping address. Then we will ship
to your
shipping address when paintings are finished. You could also send us
email
to inform us you need to change the address. We will keep your
record in our
system.
3.How much is shipping?
Complete shipping information is available online when you complete
an order
by our shopping cart, the shipping cost will be automatically
calculated based
on which country your order will be shipped and order quantity
ordered. If you want to get a brief idea of shipping cost for the
order that you may place, please check with our on-line
shipping cost counter
here (or on our homepage).
4.How do you ship?
Orders are normally shipped by UPS to USA, Mexico and via TNT to
European
countries. It is the fastest way to ship paintings, only need about
2-3 working
days. For bulk order, over 1 CBM, we would suggest to have the order
shipped by Sea, which normally takes 18-25 sailing days.
If the paintings you order request no framing or stretching, the
paintings will be shipped rolled in tubes.
5.What if I want to order multiple paintings with different
shipping addresses?
No problem, please advise shipping address for each of the paintings
you order and we have your orders updated to our system with
different order number. When paintings are
ready, we will ship them to the different address you mentioned. Of
cause, we
will send you images to confirm and double check with you the
delivery address.
3)
ABOUT PRICING
1.Can I have a price list for all your products.
It is all here, listed on our site, if you have questions, please
contact our customer service for a quote, with the image, size you
are interested in and we will quote you in 24 hours.
2. Do you offer volume discount?
Yes, we offer volume discount for bulk order, please contact our
sales reps for more info, and would be better if you would send a
fix order or your last order to us to price it up.
4)
ABOUT PRODUCTS
1. How can I tell what the painting will really look like?
We have an artists’ team to work for your paintings. They are good
at different style of paintings. And we have a very firmed Quality
Control Department to control the quality of paintings. For every
painting for every order, we will take photo and then update it to
your on-line order system; you could approve the images or advice if
you want our artists to make any improvement for you.
2.Do
you supply frame?
Sorry, we don’t sell frame in small quantity, the minimums order
quantity for frame is 500 frames, and we could supply our Frame CD
catalogue per requested for potential customers.
3.Do you sell stock paintings? How could I order them?
Yes, we sell stock paintings in very competitive price. We have
updated them to our website and we will keep updating our lastest
stock 1-2 month(s). Please you could go to our site and order via
our shopping cart. Once we receive the payment, we will deliver the
paintings to you in 24 hours.
4. For your Gallery wrap paintings, if you only offer the three
sizes you mark on the website?
These Gallery wrap paintings are designed by our artists and all
images are in square, the sizes 50x50cm, 60x60cm, and 80x80cm are
the best size we suggested. Of cause if you want to order them in
other size, we could paint to the order.
5. I really want a portrait of my wife/horse/house/motorcycle -
can you help?
Most likely, yes. The first thing you should do is send us email
with the photo and advice the size you want, we will quote you back
soon!
6. Do you have a catalog that you can mail to me?
We do not have a catalog that we can mail since our inventory is
changing daily. We request that you use our website for the images
that we offer.
5)
ABOUT TERMS AND POLICY
>>>Returns and damages
1.What if I am not happy with my purchase?
You email us within 3 days of receipt of paintings. Pack your
paintings in the original packaging they were shipped in and mark
“SAMPLE, NO VALUE” on the package and then return the package within
7 days to our company.
Please include all the necessary information to process your return
such as your
packing slip, the return authorization number and a note stating the
reason for
the return. If you do not have the packing slip, please include a
note with your
order number, your email address, the first and last name the order
was placed
under, and the reason for return.
Please note that paintings that have been approved through preview
visuals
are not refundable. Once approved, the artists will be paid and
refunds cannot
be issued for these paintings.
2.What if my purchase arrives damaged?
All damaged shipments require prior authorization from our company
before the package is returned and please contact us within 3 days
of
receipt of paintings, and with images of the damaged shipment, if
possible.
Chinaoilpaintingwholesale.com will make arrangements to have the
damaged
artwork inspected, replaced. All original packaging, documentation
and shipping materials must be saved. Unauthorized returns will be
refused.
6)
ABOUT BUSINESS DEVELOPMENT
1.Do you sell wholesale?
Yes, We wholesale directly to interior designers, architects,
corporate art buyers,galleries, furniture stores, etc. Wholesale
prices can be quoted for quantity purchases after proper credentials
are provided to us.
When requesting quantity wholesale prices, please include the name,
location and type of business.
2.I am interested in selling oil paintings, can you do
drop-shipping?
Yes, we do drop-shipping, see our dropshipping facility here, All
orders will be confirmed to you firstly by mail with estimated
despatch date. We will package and add your labeling (you to supply)
and immediately send you the TNT/UPS tracking number on dispatch We
will dispatch directly from here. (Xiamen, China) There are
currently no limits on the volume we can handle. Delivery is 15/17
days from confirmed order date Our operation is tailored to the
specific needs of drop ship fulfillment from a dedicated team of
customer service representatives to trained specialists in our
fulfillment operation. Long-term and short-term warehousing of
customer-owned products. Information customized for your customer.
7)
MORE QUESTIONS? GO HERE
1.
Can you appraise a painting that I own?
We're sorry, at this time we are not offering this service.
2.Copyright
If you are the artist or copyright owner of the painting or
anything else that
might be posted here. Please contact our webmaster by sending an
email to
us at webmaster@chinaoilpaintingwholesale.com
3. How do I change my Customer Account Profile information?
Once you are logged in, you can select "My Account" and your
present profile will be displayed for you to make any changes.
4. What if I forgot my Password?
Not a problem at all!
Click here and we would
be happy to send your Password via email to your registered email
address.
1) All paintings listed are hand painted and designed by our
professional artists, they are all gallery wrapped over a 4.8-5CM
thickness stretcher bar and ready to hang on your wall, there is no
minimums order quantity required for ordering and you could choose
any gallery wrapped paintings you like and contact our customer
service
service2@art2home.com for
a quote, please note shipping cost will be charged separately as
there would be a big difference in shipping per the size you may
order and the way you prefer to ship your order, either by courier,
by air or by sea.
2) All gallery wrapped paintings will be packaged with 4 paper
plastic corners, shrink wrapped and well-packaged with cardboard to
ensure your painting arrive in a good condition. See Images below
for reference. For bulk order, if you have special packing
instruction, such as marks on the carton, placement of company’s
logo, etc, please email us the details when place the order.
3) We have 2-4 recommended sizes listed at the bottom of the
image, if you want to order a different size or develop your own
customer image sections, please advise when place the order.
4) Normally delivery day is 12-15 working days, however, bulk
order over 500+ paintings may take another 10-20 days, and this will
be confirmed when your order placed.
5) We accept Paypal for small order amount, as soon as you confirm
the order, we will send you invoice and the updated Paypal link to
process the payment; for order amount over USD1500, we accept T/T
via bank transfer.
6) Our suggestion for ordering gallery wrapped paintings:
A. Compared with shipping loose canvas orders by courier, gallery
wrapped paintings’ shipping cost is higher as it is charged based on
the volume weight of the package: Height(M)x Width(M)x Length(M), so
we would suggest you order the size of gallery wrapped paintings no
bigger than these sizes: 60x60CM/ 30X80CM for small order, as with
the same shipping cost, you could find a local frame shop to
frame/stretch your paintings and avoid the possibility of having
your paintings damaged during the delivery.
B. When your gallery wrapped paintings are delivered to you,
please be sure to open the cardboard and check the paintings and
sign the receipt only if the paintings are all in good conditions,
if you find any gallery wrapped paintings are damaged, please do
take notes when you sign the receipt and make comments immediately
to the shipping company by leaving the damaged paintings where they
are and in their original conditions. You could also take pictures
of the damaged paintings and contact our customer service at
service@arts2home.com , at the same time
we will ask for refund or compensation from the shipping company for
you and get the replacement paintings shipped to you.
C. For order volume weight, over 1CBM Height(M)x Width(M)x
Length(M)= 1MX1MX1M, suggest to ship by sea.
D. E-mail us the item number of the painting and size you
interested, we will prepare the invoice for your approval. Please
provide us more of your ordering info if you are planning to order
more gallery wrapped paintings so that we could take volume discount
into consideration when pricing your order.
6) We are looking for wholesale distributors, sales representatives
in your countries, if you are interested in our products, please
feel free to contact us. |
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